When you are dealing with water damage, immediate action is crucial. HomeServicesUSA Professionals respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

Why Choose HomeServicesUSA For Water Damage Restoration?

We’re Faster to Any Size Disaster

HomeServicesUSA Professionals are dedicated to responding immediately to water emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

They’re Highly Trained Water Damage Specialists

HomeServicesUSA Professionals specialize in water damage restoration, the cornerstone of our business. They have extensive water damage restoration training with an emphasis on monitoring and documenting the drying process until completion.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

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We Use Advanced Water Restoration Equipment and Techniques

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. Your technician will finish the job with professional deodorization and sanitizing agents for your comfort and safety.

Water Damage Restoration- Our Process Simplified

Please keep in mind…Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: 24 Hour Emergency Contact 

The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest HomeServicesUSA Professional to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage.


Step 2: Inspection and Water Damage Assessment

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. A HomeServicesUSA Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

We Identify and Stop the Water Source

A HomeServicesUSA Professional will check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

We Identify the Type of Water

HomeServicesUSA Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

We Survey the Extent of the Water Damage and Inspect the Premises

A HomeServicesUSA Professional will inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Step 3: Water Removal / Water Extraction

The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, HomeServicesUSA Professionals help reduce the drying time and help to prevent mold and secondary water damage. They use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, HomeServicesUSA Professionals can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, they may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

HomeServicesUSA Professionals inspect the carpet and pad and determine if it should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.


Step 4: Drying and Dehumidification

After the water removal step, your floors and walls may look dry at first glance, but they are still wet to the touch. Most building materials, like drywall and wood, are porous and will retain significant water. The retained water will cause these materials to warp, swell, or break down and can also cause mold damage.

Drying / Dehumidification

HomeServicesUSA Professionals will manipulate temperature and relative humidity to remove the remaining moisture. They use specialized equipment, including industrial air movers and dehumidifiers, to remove water retained by building materials and other hard-to-access moisture. They’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

  • Use Dehumidification Equipment
  • Use Monitoring Equipment to Track Progress

Monitor Floor and Walls

They check the moisture levels to monitor the drying process.

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
  • High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

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Step 5: Cleaning and Sanitizing

Your property’s walls, floors, and other surfaces will likely need professional cleaning treatments. Besides cleaning your property’s structure, HomeServicesUSA Professionals will also clean your belongings, like furniture, upholstery, clothing, and other restorable personal items, damaged by the water. Flooding and water damage often require odor removal and deodorization treatments, since wet materials have an unpleasant odor.

Contents Restoration

HomeServicesUSA Professionals specialize in restoring contents damaged by fire, water, or mold. Their expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes, including photos and other personal items that can’t be replaced.

  •  Dry Cleaning
  •  Wet Cleaning
  •  Spray and Wipe
  •  Foam Cleaning
  •  Abrasive Cleaning
  •  Immersion Cleaning

Odor Removal and Deodorization

HomeServicesUSA Professionals are trained to identify and eliminate offensive odors with industrial air scrubbers and fogging equipment. This equipment can effectively treat serious and persistent odors that typical air fresheners and similar treatments can’t.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, they may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments

Disposal

HomeServicesUSA Professionals will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

  •  Properly Dispose of Refuse

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Still Have Questions?


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