Frequently Asked Questions

How much will it cost?
It’s impossible to predict the final cost of cleanup and restoration until we have assessed the damage. We will provide a free estimate detailing all of the costs before beginning work.

How long will it take?
Unfortunately, we cannot predict how long it will take to clean up and restore your property until we have assessed the damage. We will explain how long the process will take before beginning work.

How does the process work?
After you call us, we will assess the damage and provide a free estimate. If you approve, sign our contract and we will begin work right away. We will keep you informed throughout the process and are available to answer questions at any time. If necessary, we can work directly with your insurance company. Once the job is completed, we’ll review our work to ensure you are satisfied.

Will I need to vacate my property?
Whether you choose to stay at your property depends largely on your own personal preference. Be aware that there may be strong odors, loud noises from equipment or construction, or disruptions to utility services. If the damage is severe, you may be required to leave. We will explain in advance if you are unable to remain in your property.

Will you work with my insurance?
We work with all insurance companies and can bill your insurance company directly. Depending on your insurance company, we may bill you directly for your deductible. We will explain the entire insurance process before beginning work. If you do not file a claim or the damage isn’t covered, we will expect you to pay the entire balance as outlined in the terms of our contract.

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